Customer experience has been front of mind for local governments that leverage technology to build workflows that can make governments more efficient, and Florida’s Miami-Dade County has been redesigning processes with the customers in mind by advancing projects through difficult circumstances.

Law enforcement agencies that use forensic algorithms to aid in criminal investigations face numerous challenges, according to the Government Accountability Office (GAO), including difficulty interpreting and communicating results, as well as addressing potential bias or misuse.


Sharing data in the cloud provides educators and students the ability to work and study wherever they are. Still, it also comes with some key security considerations, especially when creating your cloud strategy.

State and local governments are on the front lines of delivering economic recovery from the pandemic. Former Maryland Gov. Martin O’Malley emphasized the role technology will play in helping cities and states come back from the pandemic recession faster, stronger, and more equitably during a live webinar on June 15.

As the integration of artificial intelligence (AI) into processes becomes more and more the norm, issues of privacy, bias, and accessibility all must be taken into account when considering what is ethical use of AI, a National Institute of Health (NIH) official said May 10.

The Government Accountability Office (GAO) said in testimony to the Senate Indian Affairs Committee that the Interior Department’s Bureau of Indian Education (BIE) hasn’t provided BIE-funded schools with guidance on distance learning during the COVID-19 pandemic.

1 2 3 4 5 14