Alongside state governments across the United States, Ohio Department of Administrative Services (DAS) is an IT service broker for a series of state agencies, helping to achieve economies of scale. Over the past five years, the team led by Renee Evans, enterprise service management program administrator for Ohio DAS Office of Information Technology (OIT), has modernized its systems to track costs and IT service consumption, invoice for service usage, and has given service owners and end users significantly improved visibility into IT usage trends.

The City of San Francisco became the first city in the United States to ban law enforcement, as well as other city agencies, from using facial recognition technologies when its Board of Supervisors on Tuesday approved the Stop Secret Surveillance Ordinance.

The National Association of State Chief Information Officers (NASCIO), released a new guide May 14 on the topic of “multisourcing.” NASCIO describes the guide, which it developed in partnership with Integris Applied Marketing, as a “playbook” that can be used by any state, local, or tribal government to “design a path towards a modern multi-supplier delivery model that supports the demands and forces placed on the state CIO.”

The New York State Office of the Comptroller’s IT team wanted to deploy new processes and tools to address their 3,000 employee’s IT service requests, recognizing that delays impact both employees and the citizens they serve.