State and local government information technology (IT) officials spoke about their progress modernizing IT service and customer service delivery at ServiceNow’s Knowledge 2019 conference on May 8.
Alongside state governments across the United States, Ohio Department of Administrative Services (DAS) is an IT service broker for a series of state agencies, helping to achieve economies of scale. Over the past five years, the team led by Renee Evans, enterprise service management program administrator for Ohio DAS Office of Information Technology (OIT), has modernized its systems to track costs and IT service consumption, invoice for service usage, and has given service owners and end users significantly improved visibility into IT usage trends.
Florida Institute of Technology’s Office of Research and NASA will host Space Technology Day on the school’s Melbourne, Fla., campus May 23. The event is free and aims to bring students, professors, engineers, business leaders, and technologists together to discuss NASA’s current and future space projects, which include the agency’s plans to explore the moon and Mars. NASA Acting Space Technology Mission Directorate Administrator Jim Reuter and Associate Administrator Steve Jurczyk will give keynotes, and other NASA personnel will give technical presentations. The event will also offer information on NASA research grant programs and small business opportunities.