As state and local governments look to modernize aging IT infrastructure and offer more self-service to residents in this digital age, it’s becoming clear that successful digital transformations rely on a solid IT Service Management (ITSM) foundation – a foundation that will form the backbone for a broader use of service management best practices. The combination of a clear ITIL framework and a flexible, no code, easy-to-use ITSM platform is essential for any organization striving to meet the needs of its end-users with both limited budgets and resources.

The Mayor of Miami-Dade County in Florida announced that the county is beginning three new climate technology initiatives that will help cut down on wasted water, invest in ocean and climate tech, and regenerative ocean businesses, the county announced May 10.

President Biden’s budget request for fiscal year (FY) 2023 is seeking $3.4 billion for the Labor Department (DoL) to help modernize unemployment insurance (UI) systems run by states and territories – many of which were overwhelmed with demand during the coronavirus pandemic.

New York City Chief Technology Officer (CTO) John Paul Farmer recently released a 116-page artificial intelligence (AI) strategy guide highlighting the city’s current AI research and proposing a future in which AI touches virtually every municipal process.


Wisconsin’s Department of Workforce Development (DWD) has selected Flexion to identify and implement technology solutions for modernizing the states’ unemployment insurance (UI) system.

The University of Wisconsin-Green Bay (UWGB) Division of Information Technology (GBIT) has undergone a restructuring to make better use of resources to support students.

Manassas City Public Schools in Virginia are using robots armed with sanitization technology, to lead their efforts to eliminate the spread of COVID-19 and protect students and staff throughout the 2021-2022 school year. The school system is partnering with UBTECH to deploy ADIBOT robots for the new school year.

The future is arriving at an unprecedented pace. District leaders need to understand how to prioritize and securely deploy these emerging to solve future challenges and obtain operational success, district officials from California said Sept. 17 at a webinar hosted by Government Technology.

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