The City of Bend, Ore., announced Jan. 8 a data security incident may have compromised credit card information of some city utility customers.
The Commonwealth of Massachusetts centralized and consolidated IT services, adding new digital workflows. Nicolas Inangelo, Senior Director of IT Service Management for the Commonwealth, described the journey at ServiceNow’s Knowledge 2019 conference in May. He shared how the project improved support services. And, helped deliver the right resources for the right issues at the right time.