The City of Bend, Ore., announced Jan. 8 a data security incident may have compromised credit card information of some city utility customers.

 The National Association of State Chief Information Officers (NASCIO) released the State CIO Top 10 Priorities for 2020 on Dec. 11.






The National Association of State Chief Information Officers (NASCIO), the Center for Digital Government (CDG), and IBM released a study today on artificial intelligence (AI) trends among state IT executives.






The National Association of State Chief Information Officers (NASCIO) today announced 30 finalists for its State IT Recognition Awards.






The National Association of State Technology Directors (NASTD) announced its new leadership team for 2020 on Aug. 22, immediately following its Annual Conference and Technology Showcase.






Denver

The City and County of Denver, Colorado improved vendor risk assessments and cut evaluation time by more than three times using a digital workflow. Julie Sutton, Denver’s Information Security Manager, shared their success and insights at ServiceNow’s Knowledge 2019 conference.






The Tennessee Department of Human Services (DHS) is redefining customer service at the state level, following a state-wide process improvement and modernization initiative. 






The city of Minneapolis deployed IT Service Management; then expanded the effort to create an enterprise platform to improve productivity and collaboration throughout the City.






The State of Tennessee cut IT procurement processing time down by 92 percent with an asset management overhaul and a new digital procurement process. Andy Kidd, Tennessee’s director of business operations, shared lessons learned at ServiceNow’s Knowledge 2019 conference in May.






The Commonwealth of Massachusetts centralized and consolidated IT services, adding new digital workflows. Nicolas Inangelo, Senior Director of IT Service Management for the Commonwealth, described the journey at ServiceNow’s Knowledge 2019 conference in May. He shared how the project improved support services. And, helped deliver the right resources for the right issues at the right time.






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