The National Association of State Chief Information Officers (NASCIO) today announced 30 finalists for its State IT Recognition Awards.
The Commonwealth of Massachusetts centralized and consolidated IT services, adding new digital workflows. Nicolas Inangelo, Senior Director of IT Service Management for the Commonwealth, described the journey at ServiceNow’s Knowledge 2019 conference in May. He shared how the project improved support services. And, helped deliver the right resources for the right issues at the right time.
Raleigh’s IT team wanted to improve user experiences, said Spencer Smith, applications manager for the City of Raleigh, at ServiceNow’s Knowledge 19 Conference in May. The city consolidated seven IT departments into one ServiceNow enterprise IT service management (ITSM) platform. They took a grassroots approach, letting each success help build momentum.
Alongside state governments across the United States, Ohio Department of Administrative Services (DAS) is an IT service broker for a series of state agencies, helping to achieve economies of scale. Over the past five years, the team led by Renee Evans, enterprise service management program administrator for Ohio DAS Office of Information Technology (OIT), has modernized its systems to track costs and IT service consumption, invoice for service usage, and has given service owners and end users significantly improved visibility into IT usage trends.