Orange County, Fla., announced Jan. 28 that Alexa users now have access to the “Ask Orange County Government” skill. Alexa, Amazon’s voice commanded virtual assistant, can help residents connect with government services through Orange County’s 311 service. In a statement, the county government noted it is the first in Florida to develop an Alexa skill.

 The National Association of State Chief Information Officers (NASCIO) released the State CIO Top 10 Priorities for 2020 on Dec. 11.






The National Association of State Chief Information Officers (NASCIO) released its annual “State of the CIO Survey” today and found that state CIOs are increasingly focused on managing customer relationships.






Digital government initiatives often highlight citizen services portals to change the way residents interact with local government. But how does government deliver on the promise?






The Tennessee Department of Human Services (DHS) is redefining customer service at the state level, following a state-wide process improvement and modernization initiative. 






State and local government information technology (IT) officials spoke about their progress modernizing IT service and customer service delivery at ServiceNow’s Knowledge 2019 conference on May 8.






The city of Minneapolis deployed IT Service Management; then expanded the effort to create an enterprise platform to improve productivity and collaboration throughout the City.






The State of Tennessee cut IT procurement processing time down by 92 percent with an asset management overhaul and a new digital procurement process. Andy Kidd, Tennessee’s director of business operations, shared lessons learned at ServiceNow’s Knowledge 2019 conference in May.






North Carolina is consolidating and optimizing enterprise IT functions across the state. The goal is to achieve economies of scale, gain new analytical capabilities, and deliver unique experiences for state agencies and divisions. 






The New York State Office of the Comptroller’s IT team wanted to deploy new processes and tools to address their 3,000 employee’s IT service requests, recognizing that delays impact both employees and the citizens they serve.






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