Massachusetts Lieutenant Governor Karyn Polito announced that the state of Massachusetts awarded $3.5 million in funding through its Community Compact Cabinet Information Technology grant program to 70 different municipalities.
In the past two years, state and local government (SLG) leaders have improved their means to produce meaningful data analytics, but they still find themselves struggling to accomplish this as the amount of data collected increases at an exponential rate, according to a new report from MeriTalk.
State and local government agencies in the U.S. have prioritized IT modernization. For Texas, prioritizing modernization efforts not only enables the workforce to keep up with changing user needs but also responds to the growing need for increased speed to mission delivery, state officials said.
The General Services Administration’s (GSA) Technology Transformation Services (TTS) has selected 14 projects to receive funding from the American Rescue Plan Act of 2021 to develop government-wide citizen-facing services to help recover and rebuild from the COVID-19 pandemic.
If you have experience in IT, you know that minor issues and anomalies in IT services can easily become a huge bottleneck for technicians. Without the right IT service desk technology, manual processing can bog down your resources and cause unnecessary waits for those needing help. As a result, end-user satisfaction will start to fall as people suffer through long hold queues and waste valuable work hours trying to resolve issues instead of focusing on their own projects. In this article, we will discuss three challenges faced by the IT service desk and how you can overcome them.
Code for America has launched a new initiative to work with state and local governments (SLGs) to rebuild America’s safety net so that “government services are equitable, easy-to-use, and built for the digital age.”
In a bid to improve the user experience, reduce risks, and cut data processing time, the Los Angeles County Office of the Assessor announced that it has migrated its Assessor operations from a paper-based, legacy mainframe environment to the cloud.
Effectively managing the technology needs of more than 5,000 city employees, including employees that utilize technology in the field, requires the right combination of people, processes, and technology.
The State of New York released its Excelsior Pass Blueprint, which Governor Kathy Hochul described as “a national framework to aid in the development and implementation of digital health credentials.”
Eight states – Arizona, Connecticut, Georgia, Iowa, Kentucky, Maryland, Oklahoma, and Utah – will offer residents digital driver’s licenses for Apple devices.
