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Effectively managing the technology needs of more than 5,000 city employees, including employees that utilize technology in the field, requires the right combination of people, processes, and technology. 

After the COVID-19 pandemic led to an uptick in demand for digital services, the city of Raleigh, N.C. responded with a series of IT service management transformation steps to better meet the needs of its constituents.  Beth Stagner, the city’s Director of Enterprise Applications and Data, talked about the challenges and next steps in that transformation during a virtual webinar hosted by Government Technology on July 22.

The Virginia Information Technologies Agency (VITA) said July 8 it has created, along with its partner UiPath, the first-ever public-sector offering for robotic process automation (RPA).

The New Jersey Department of Children and Families (DCF) partnered with the Institute for Families at the Rutgers University School of Social Work to launch a new dashboard on the New Jersey Child Welfare Data Hub.

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