Williamson County, Texas, faced with a massive increase in its data storage needs tied to law enforcement needs, has been putting in place creative and cost-effective solutions to improve its digital evidence management system.

The use of automated decision-making systems by the District of Columbia (D.C.) government is having widespread impact on the accuracy, fairness, and equity of decisions that affect District residents, according to a report released on Nov. 1 by a prominent privacy advocacy group.

Denver

The Colorado Office of Information Technology (OIT) has two different programs underway to provide better services to citizens by increasingly leveraging technology like automation, artificial intelligence, and blockchain, said a state agency official.

Connecticut Gov. Ned Lamont announced that the Connecticut Department of Motor Vehicles (DMV) has launched its new website, which will streamline the online services it offers. Gov. Lamont’s office said the new website is part of the governor’s larger effort to reduce in-person visits and wait times at DMV offices.

The nonprofit Results for America has recognized eight states – Colorado, Minnesota, Tennessee, North Carolina, Pennsylvania, Washington, Utah, and Connecticut – for their achievements in using data-driven and evidence-based policymaking to “accelerate economic mobility, advance equity, and deliver better results for their residents.”

Denver

Baltimore Mayor Brandon Scott announced he is allocating $3.2 million of American Rescue Plan Act (ARPA) funds from the Mayor’s Office of Recovery Programs (MORP) towards modernizing government services and improving service performance and equity.

The City of La Salle, Illinois, is undergoing a digital transformation, moving from paper to digital processes with the help of GovPilot – a New Jersey-based provider of cloud-based government management software.

cyber
ITSM

As state and local governments look to modernize aging IT infrastructure and offer more self-service to residents in this digital age, it’s becoming clear that successful digital transformations rely on a solid IT Service Management (ITSM) foundation – a foundation that will form the backbone for a broader use of service management best practices. The combination of a clear ITIL framework and a flexible, no code, easy-to-use ITSM platform is essential for any organization striving to meet the needs of its end-users with both limited budgets and resources.

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