The age of government IT systems has negatively impacted agencies’ missions and their ability to attract young talent, according to a recent report.
Amid the COVID-19 pandemic, New York City’s 311 call center has answered a record-setting 23.5 million calls in 2020. Mayor Bill de Blasio’s office said the call count, which is the highest in the center’s 18-year history, was due to the unprecedented need for essential services and information.
The State of Illinois has launched the Connect Illinois Computer Equity Network, which is intended to expand digital access for low-income households throughout the state.
The state of Wisconsin is turning to a new online tool to help stop the spread of COVID-19. On Aug. 19, the Wisconsin Department of Health Services (DHS) launched the online Decision Tool for Individuals and Families. The Tool is intended to help residents assess their COVID-19 risk and determine the best course of action to keep themselves and those around them safe.
As state governments look to slow the spread of COVID-19, they are having to stand up massive contact tracing efforts practically overnight. When deciding how to best tackle the new project, the state of Maryland turned to a cloud-based call center.
California’s City of Corona is a full-service city southeast of Los Angeles. Corona serves over 168,000 residents with 22 departments. Each boasts a diverse portfolio of citizen services, including utilities and public safety. Corona’s Information Technology (IT) Department must provide reliable and cost-effective systems to support the City’s function and objectives – even through disaster or pandemic.
For the first time in 2020, the United States Census Bureau offers an internet response option for the decennial count, and data from the bureau shows that most Americans responding to the survey are taking it online.
The Ohio Department of Transportation (ODOT) is responsible for maintaining one of the nation’s largest transportation systems, with infrastructure assets valued at more than $116B. Assets include 8,000+ lane miles, the second highest number of bridges of any state, and more than 680,000 additional assets beyond pavement and bridges – including waterways, public aviation facilities, and rail lines. More tonnage is moved through Ohio’s waterways than through the Panama Canal; and the state ranks third in the nation in terms of active rail lines.
The Department of Labor (DOL) is planning to reauthorize data collection for the Unemployment Insurance (UI) IT Modernization Pre-Implementation Planning checklist, which states use before “going live” with a new UI Benefits and/or tax system.
Orange County, Fla., announced Jan. 28 that Alexa users now have access to the “Ask Orange County Government” skill. Alexa, Amazon’s voice commanded virtual assistant, can help residents connect with government services through Orange County’s 311 service. In a statement, the county government noted it is the first in Florida to develop an Alexa skill.
