As state governments look to slow the spread of COVID-19, they are having to stand up massive contact tracing efforts practically overnight. When deciding how to best tackle the new project, the state of Maryland turned to a cloud-based call center.

Maryland

The Commonwealth of Virginia’s cloud-based data sharing platform is pulling double duty in the fight against the COVID-19 pandemic, in addition to its original purpose combating the opioid crisis, the state’s chief data office said July 9 during a webinar hosted by AWS and MeriTalk.

California’s City of Corona is a full-service city southeast of Los Angeles.  Corona serves over 168,000 residents with 22 departments.  Each boasts a diverse portfolio of citizen services, including utilities and public safety.  Corona’s Information Technology (IT) Department must provide reliable and cost-effective systems to support the City’s function and objectives – even through disaster or pandemic. 

State and local governments can’t bet on luck when it comes to the cloud, but smart helps, specifically OMB’s Cloud Smart policy, according to MeriTalk’s newly released “Smart > Lucky: Pillars to Fed and SLED Cloud Success” report.

Map

While nearly all state and local government (SLG) CIOs and IT managers recognize that cloud services will have a big impact on their ability to improve citizen services and provide public safety services over the next five years, many of them are still moving cautiously on cloud service implementations.

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