As state governments look to slow the spread of COVID-19, they are having to stand up massive contact tracing efforts practically overnight. When deciding how to best tackle the new project, the state of Maryland turned to a cloud-based call center.
In times of crisis, one of a state’s most important responsibilities is to deliver accurate information efficiently to citizens. This capability is essential to allaying fears, ensuring public safety, and expediting the delivery of critical services.
Like other states across the country, Maryland needs to reduce the number of COVID-19 infections to flatten the curve. Contact tracing—the process of reaching out to people who tested positive for the virus and alerting people who have been in contact with them—is an essential part of the state’s strategy.
C3.ai Digital Transformation Institute (C3.ai DTI) announced the recipients of $5.4 million in research grants to combat the COVID-19 pandemic using cloud and AI.
The Commonwealth of Virginia’s cloud-based data sharing platform is pulling double duty in the fight against the COVID-19 pandemic, in addition to its original purpose combating the opioid crisis, the state’s chief data office said July 9 during a webinar hosted by AWS and MeriTalk.
A group of prominent U.S.-based universities announced their support for the bicameral, bipartisan National AI Research Resource Task Force Act.
California’s City of Corona is a full-service city southeast of Los Angeles. Corona serves over 168,000 residents with 22 departments. Each boasts a diverse portfolio of citizen services, including utilities and public safety. Corona’s Information Technology (IT) Department must provide reliable and cost-effective systems to support the City’s function and objectives – even through disaster or pandemic.
State and local governments can’t bet on luck when it comes to the cloud, but smart helps, specifically OMB’s Cloud Smart policy, according to MeriTalk’s newly released “Smart > Lucky: Pillars to Fed and SLED Cloud Success” report.
The National Association of State Chief Information Officers (NASCIO) released the State CIO Top 10 Priorities for 2020 on Dec. 11.
While nearly all state and local government (SLG) CIOs and IT managers recognize that cloud services will have a big impact on their ability to improve citizen services and provide public safety services over the next five years, many of them are still moving cautiously on cloud service implementations.