Scalability, flexibility, efficiency, and innovation – more than mere buzzwords, they are requirements for state agencies grappling with unprecedented technology demand. In one of the largest U.S. states, the IT department provides a full spectrum of technology services to nearly 30 state agencies, but as time and technology advanced, department leaders realized its single-vendor contract limited agencies’ ability to access best-of-breed technology and expertise.

Amid the COVID-19 pandemic, both the public and private sector are turning to telework to help stem the spread of the virus. This reliance on telework has increased investment in cloud computing services, which will cause the cloud market to grow 18.4 percent in 2021, according to a Nov. 17 report from Gartner.

In the early days of the COVID-19 pandemic, New York was one of the areas hardest hit with more than 300,000 known cases by late May. To support the COVID-19 response efforts, the New York State Department of Health faced a major data challenge, collating clinical data being received from six separate healthcare information exchanges (HIEs), referred to as qualified entities (QEs), across the state. From this challenge, came a partnership with Amazon Web Services (AWS) and AWS Consulting Partner Cloudticity, to create the nation’s first COVID-19 registry.

The National Science Foundation has awarded $10 million in grant funding to the cloud computing testbed Chameleon, which enables systems and networking innovations by “providing thousands of computer scientists with the bare metal access they need to conceptualize, assemble, and test new cloud computing approaches.”

Looking to modernize its IT infrastructure, Texas Southern University (TSU) has migrated to the cloud. The move to the cloud is part of TSU’s Renew 2022 initiative, which looks to “maximize the investments in critical technologies that support and accelerate student success, empower faculty and staff with knowledge, and implement the best practices in higher education.”

As state governments look to slow the spread of COVID-19, they are having to stand up massive contact tracing efforts practically overnight. When deciding how to best tackle the new project, the state of Maryland turned to a cloud-based call center.

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