The COVID-19 pandemic has led to a lot of changes – from public health to remote work – but investing in technology upgrades to improve citizen services and cybersecurity could lead to the most lasting impact on state and local governments (SLGs), according to several state IT officials who spoke at MeriTalk’s State Tech Vision virtual event on March 29.

Massachusetts’ Commonwealth Corporation (CommCorp), the agency responsible for administering and delivering a wide range of publicly and privately funded programs on behalf of the Baker-Polito Administration and the Executive Office of Labor and Workforce Development, announced that it has completed major updates to its brand and website to more directly align with the organization’s community-focused mission.

After years of wishing for an “Amazon-like” experience for citizens dealing with government services, the hard-won lessons of the coronavirus pandemic are spurring state and local governments toward necessary improvements in digital service delivery to get closer to that goal.

As part of the state’s ongoing efforts to curb the spread of the coronavirus, Vermont residents can now pilot a new online system for ordering and delivering rapid COVID-19 tests.

The Senate on Jan. 11 voted to approve the nomination of Alan Davidson as Assistant Secretary of Commerce for Communications and Information, and head of the agency’s National Telecommunications and Information Administration (NTIA).

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