As AI technologies continue to evolve at a rapid pace, a new bill in California aims to shape AI policy across the state and help increase consumer privacy and protection.

As state and local governments kick off digital transformation initiatives, many find their existing IT Service Management (ITSM) tool presents a stumbling block. Fortunately, more modern, codeless ITSM platforms provide the necessary capabilities for success – combining Project Portfolio Management (PPM), Enterprise Service Management (ESM) as well as integration and automation (iPaaS) in one platform.

ChatGPT, the chatbot technology launched by OpenAI late last year to much fanfare for its ability to create highly realistic narratives, may also end up delivering advantages to hackers who need to upgrade their phishing email pitches, according to new research released by BlackBerry.

The Cleveland City Council voted at a recent meeting to approve $4 million in spending to “revamp, expand, reconstruct” the city’s 311 service to manage citizen requests for non-emergency services.

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