The Commonwealth of Massachusetts centralized and consolidated IT services, adding new digital workflows. Nicolas Inangelo, Senior Director of IT Service Management for the Commonwealth, described the journey at ServiceNow’s Knowledge 2019 conference in May. He shared how the project improved support services. And, helped deliver the right resources for the right issues at the right time.

Raleigh’s IT team wanted to improve user experiences, said Spencer Smith, applications manager for the City of Raleigh, at ServiceNow’s Knowledge 19 Conference in May. The city consolidated seven IT departments into one ServiceNow enterprise IT service management (ITSM) platform. They took a grassroots approach, letting each success help build momentum. 

The Association for Computing Machinery asked the U.S. Election Assistance Commission (EAC) to adopt policy that disallows internet connections to voting equipment.

North Carolina is consolidating and optimizing enterprise IT functions across the state. The goal is to achieve economies of scale, gain new analytical capabilities, and deliver unique experiences for state agencies and divisions. 

Alongside state governments across the United States, Ohio Department of Administrative Services (DAS) is an IT service broker for a series of state agencies, helping to achieve economies of scale. Over the past five years, the team led by Renee Evans, enterprise service management program administrator for Ohio DAS Office of Information Technology (OIT), has modernized its systems to track costs and IT service consumption, invoice for service usage, and has given service owners and end users significantly improved visibility into IT usage trends.

The National Association of State Chief Information Officers (NASCIO), released a new guide May 14 on the topic of “multisourcing.” NASCIO describes the guide, which it developed in partnership with Integris Applied Marketing, as a “playbook” that can be used by any state, local, or tribal government to “design a path towards a modern multi-supplier delivery model that supports the demands and forces placed on the state CIO.”

The City of San Francisco became the first city in the United States to ban law enforcement, as well as other city agencies, from using facial recognition technologies when its Board of Supervisors on Tuesday approved the Stop Secret Surveillance Ordinance.