State and local government information technology (IT) officials spoke about their progress modernizing IT service and customer service delivery at ServiceNow’s Knowledge 2019 conference on May 8.
Today, Reps. Jim Himes, D-Conn., and John Ratcliffe, R-Texas introduced new legislation that would establish election interference as a Federal crime. The bipartisan bill, dubbed the Defending the Integrity of Voting Systems Act, would make it a Federal crime to hack a voting system used in a Federal election.
A bipartisan group of senators introduced legislation on June 12 in a move to improve the accuracy of the Federal government’s broadband availability maps. The legislation, dubbed the Broadband DATA Act, was introduced by Senate Commerce, Science and Transportation Committee Chairman Roger Wicker, R-Miss. and committee members Gary Peters, D-Mich., John Thune, R-S.D., and Amy Klobuchar, D-Minn.
The city of Minneapolis deployed IT Service Management; then expanded the effort to create an enterprise platform to improve productivity and collaboration throughout the City.
The North Carolina Department of Public Instruction has partnered with Sandy Hook Promise to deliver an application system in which middle and high school students can anonymously report safety threats.
The State of Tennessee cut IT procurement processing time down by 92 percent with an asset management overhaul and a new digital procurement process. Andy Kidd, Tennessee’s director of business operations, shared lessons learned at ServiceNow’s Knowledge 2019 conference in May.
The Commonwealth of Massachusetts centralized and consolidated IT services, adding new digital workflows. Nicolas Inangelo, Senior Director of IT Service Management for the Commonwealth, described the journey at ServiceNow’s Knowledge 2019 conference in May. He shared how the project improved support services. And, helped deliver the right resources for the right issues at the right time.
Raleigh’s IT team wanted to improve user experiences, said Spencer Smith, applications manager for the City of Raleigh, at ServiceNow’s Knowledge 19 Conference in May. The city consolidated seven IT departments into one ServiceNow enterprise IT service management (ITSM) platform. They took a grassroots approach, letting each success help build momentum.
