Following the Supreme Court’s decision striking down the Biden administration’s eviction moratorium this fall, political leaders and housing advocates have scrambled to find ways to keep people in their homes.

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In the past two years, state and local government (SLG) leaders have improved their means to produce meaningful data analytics, but they still find themselves struggling to accomplish this as the amount of data collected increases at an exponential rate, according to a new report from MeriTalk.

A recent market study from TeamDynamix found that 78 percent of organizations surveyed listed resource constraints as one of their top challenges. If you’re familiar with ITSM (IT service management), it’s no surprise that many organizations find self-service and Knowledge-Centered Service (KCS®) to be effective strategies to mitigate this challenge. And while both self-service and KCS are sound tools for ITSM, there are other strategies you should consider adding to build out a true 360 platform.

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