The New Hampshire Department of Health and Human Services (DHHS) announced that it will partner with Conduent to move the state’s child support payment system to the cloud.
The new system, which will support more than 31,000 families in New Hampshire, adds automated processes for the department’s State Disbursement Unit (SDU) and makes disbursements quicker and more efficient. The SDU receives and distributes child support payments via various methods like debit cards, electronic deposits, or checks.
The new migration to the cloud is part of a larger 10-year contract renewal. Conduent has supported the state’s child support program since 1998. Conduent said that the system provides an improved user interface and includes features that enable payments via PayPal while laying the foundation for digital payment options such as Venmo, Google Pay, and Apple Pay.
“Child support payments contribute to the financial stability of thousands of children and families across New Hampshire,” said Karen Hebert, director of the DHHS Division of Economic Stability. “We are pleased to continue our partnership with Conduent as we seek out new technologies to provide our families more seamless access to this critical source of support.”
With the new cloud-based system, staff can view disbursement information and quickly process child support transactions. The new dashboards help state representatives quickly and accurately match high volumes of payments to their respective cases.