The Connecticut Department of Motor Vehicles (DMV) has reached an important milestone in its modernization effort – the completion of more than one million online transactions. In 2020 the DMV began its modernization journey with the goal of providing more convenience to its customers.
Gov. Ned Lamont announced the milestone and said it’s part of his larger effort to make more services at all state agencies available online. His office said that the DMV is among the agencies that residents and businesses interact with most frequently, which is why it has been a particular focus of this effort.
“Nobody wants to spend hours sitting at the DMV waiting their turn to get to the counter and complete a transaction, which is why over the last several years we’ve launched many new features that allow you to get these tasks done online, at home, on your own time,” Gov. Lamont said.
“More state services are now available online than ever before, including most routine DMV services,” the governor said. “I strongly urge anyone who needs to conduct a DMV transaction to first go online and see if it can be completed from the convenience of your home – it will save you time and effort.”
The governor’s office explained that since 2020, the DMV has focused on evaluating its service delivery model and seeking out new technology that would enable customers to complete their transactions remotely. As part of this modernization effort, the DMV has redesigned its website to improve ease of use and now offers the ability to conduct nearly 20 services online. If residents do need to visit a physical office, they can use the website to make an appointment.
“Residents expect convenient access to essential services,” DMV Commissioner Tony Guerrera said. “Rather than spending an afternoon at a DMV office renewing your driver’s license, I’d encourage you to spend that time exploring the fun things our state has to offer – from state parks to museums, Connecticut has it all.”
Through the website, residents can accomplish some of the most common DMV requests, including renewing a driver’s license or non-driver ID, requesting a duplicate driver’s license or non-driver ID, renewing a vehicle registration, replacing a title, reprinting a registration, and upgrading a learner’s permit to a driver’s license.
Commissioner Guerrera said in a press release that the DMV’s digitization efforts are ongoing and more online services will soon be added soon.