The City of La Salle, Illinois, is undergoing a digital transformation, moving from paper to digital processes with the help of GovPilot – a New Jersey-based provider of cloud-based government management software.
La Salle officials sought greater efficiency in municipal operations and constituent services; the implementation of new digital capabilities and public-facing forms aims to provide just that.
So far, the city has been able to digitize internal city-wide work orders, FOIA requests, landlord registrations, shelter registrations, parks and recreation activities, contractor registrations, and will soon process building permits on the platform.
“We were excited to work with GovPilot to enable more efficient operations and provide convenient services for our residents, businesses, and contractors – all available on any web-enabled device,” said Leah Inman, La Salle’s economic development director. “For years, many of our operations and services were conducted using paper or cumbersome software programs.”
“Continued reliance on paper processes and outdated computer programs is inefficient and costly, and we believe that our residents and businesses deserve to be able to interact with their government in a convenient, efficient way that is consistent with their digital experiences elsewhere,” Inman added.
Going forward, the city plans to add more digital services for residents, including a digital building and construction permit process that will “streamline development and inspections, business registrations, commercial and home camera/alarm registrations, pet licenses, and vacant property registrations,” according to a press release.
“We are excited to work with the City of La Salle on its early stages of digital transformation,” Michael Bonner, the founder and CEO of GovPilot said. “In partnering with local governments across the country we have found that digital processes generate significant increases in efficiency and productivity that have a positive impact on local budgets, services, and constituent experience. We expect to see similar results in La Salle.”