State and local government (SLG) IT leaders overwhelmingly agree that critical infrastructures are at risk due to legacy applications and systems, according to new research from MeriTalk, underwritten by Google Cloud, Pure Storage, ServiceNow, and TeamDynamix.
According to NASCIO’s 2018 State CIO Survey, 75 percent of state CIO organizations plan to expand an IT shared services model over the next three years.
Digital government initiatives often highlight citizen services portals to change the way residents interact with local government. But how does government deliver on the promise?
The City and County of Denver, Colorado improved vendor risk assessments and cut evaluation time by more than three times using a digital workflow. Julie Sutton, Denver’s Information Security Manager, shared their success and insights at ServiceNow’s Knowledge 2019 conference.
State and local government information technology (IT) officials spoke about their progress modernizing IT service and customer service delivery at ServiceNow’s Knowledge 2019 conference on May 8.
Alongside state governments across the United States, Ohio Department of Administrative Services (DAS) is an IT service broker for a series of state agencies, helping to achieve economies of scale. Over the past five years, the team led by Renee Evans, enterprise service management program administrator for Ohio DAS Office of Information Technology (OIT), has modernized its systems to track costs and IT service consumption, invoice for service usage, and has given service owners and end users significantly improved visibility into IT usage trends.
The New York State Office of the Comptroller’s IT team wanted to deploy new processes and tools to address their 3,000 employee’s IT service requests, recognizing that delays impact both employees and the citizens they serve.
With 67 percent of millennials wishing for more meaningful work, government agencies must reduce menial tasks and implement digital workflows to “give people more time to do the job they applied to do,” explained John Asquith, Innovation Lead for Government at ServiceNow, during their Knowledge 2019 conference on May 7.
The State of Washington’s Department of Health (DOH) implemented more than 600 improvements to its cloud IT service management implementation in 2017, which helped cut the department’s IT service delivery times in half, according to two officials within the department.
The State of Ohio has established a governance model to better support IT optimization initiatives, due in large part to its success adopting new cloud platforms across agencies and dumping antiquated, siloed systems, said Renee Evans, enterprise service management administrator for Ohio’s Office of Information Technology (OIT).