While many organizations are bringing their employees back into the office after allowing remote work during the height of the COVID-19 pandemic, New York City is taking a hybrid work approach.

New York City has launched the MyCity Portal, which aims to help New Yorkers easily check eligibility, apply for, and track city services and benefits. Users will also be able to securely save their information and documentation for future applications as they apply for child care.

New York City Mayor Eric Adams has launched a new digital initiative intended to help improve communication between his administration and residents.

The New York City Office of Technology and Innovation (OTI) has announced that it is slated to complete the Next Generation 911 (NG911) project by the end of 2024.

New York City launched a new digital equity program, called “Big Apple Connect,” on Sept. 19 that will provide free high-speed internet and basic cable TV to about 300,000 New Yorkers living in more than 200 New York City Housing Authority (NYCHA) developments by the end of 2023.

In his first month on the job, New York City Mayor Eric Adams is already making a push to improve government efficiency by signing an executive order (EO) to consolidate all city technology agencies under a single authority, the Office of Technology and Innovation.

New York City Mayor Bill de Blasio announced that New York City would spend the next three years building publicly-owned broadband infrastructure serving 1.6 million residents while partnering on immediate-term affordable internet connectivity for more than 250,000 residents.

Amid the COVID-19 pandemic, New York City’s 311 call center has answered a record-setting 23.5 million calls in 2020. Mayor Bill de Blasio’s office said the call count, which is the highest in the center’s 18-year history, was due to the unprecedented need for essential services and information.

New York City is introducing the NYC Benefits Screening Application Programming Interface (API), which will connect eligibility criteria data for social service programs to technology that will help residents learn about potential public benefits, such as SNAP, Cash Assistance, and the Housing Efficiency Assistance Program.

New York City Mayor Bill de Blasio is setting his sights on cybersecurity this spring. His office recently launched NYC Secure, a cybersecurity initiative aimed at protecting New Yorkers online.