State and local governments are under immense pressure as citizens demand faster, more convenient services and departments are expected to do more with less. Meanwhile, outdated IT systems are struggling to keep up, often bogged down by manual processes and inefficiencies that were never designed for today’s digital-first world. For many public sector CIOs looking […]

Cars parked in bike and bus lanes in downtown Chicago will now begin receiving automated tickets taken from cameras mounted on city vehicles.

In public sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government agencies and citizens alike. Let’s delve deeper into how self-service and automation are reshaping the terrain of public sector IT. Self-Service Drives Satisfaction, Reduces IT Drain […]

Despite the push towards digital transformation, a 2024 survey on IT trends in the public sector shows many government IT operations still rely on manual processes to manage and support their applications and technology infrastructure. The top takeaways from the survey show: Government IT teams manage and support more applications than ever before. Manual processes […]

One of the many advantages of using a platform like TeamDynamix  for service management is that it’s highly versatile. TeamDynamix integrates easily with other software, and users can build customized workflows and processes without needing any programming knowledge. In an age of digital transformation – this is especially important. As public sector organizations look to modernize […]

For organizations to succeed in getting started with automation efforts, experts recommend they focus on the “pain points” of the process, and use those successes to build momentum for automation.

Public sector IT leaders are developing what experts call an “automation-first mentality” and turning to automation to improve customer satisfaction and reduce the amount of time IT shops spend on repetitive manual tasks.

Williamson County, Texas, faced with a massive increase in its data storage needs tied to law enforcement needs, has been putting in place creative and cost-effective solutions to improve its digital evidence management system.

As state and local governments continue to modernize, many are making the switch to codeless service management platforms that can integrate with automation tools like iPaaS. Not only do these types of tools offer great flexibility, but they also often have a lower total cost of ownership. Here are two stories from local governments who recently made the switch.

The use of automated decision-making systems by the District of Columbia (D.C.) government is having widespread impact on the accuracy, fairness, and equity of decisions that affect District residents, according to a report released on Nov. 1 by a prominent privacy advocacy group.