In an organization, IT is rarely the only group that offers services – whether to employees, customers or citizens – and state and local governments are no different. But not every group has an organized system for service requests – that’s where Enterprise Service Management (ESM) comes in.

The Federal Communications Commission on May 15 published the agency’s Broadband Funding Map which shows where the Federal government is providing financial support for broadband infrastructure development projects across the country.

A bipartisan group of policymakers recently introduced a House bill that aims to eliminate duplicative broadband programs at the U.S. Department of Agriculture (USDA).

The New York State (NYS) Department of Labor (DoL) has launched a new, free digital literacy program to help job seekers gain the skills they need to be more marketable to employers.5

Chicago has launched a new data transparency website intended to enhance public access to key information on the city services and community investments funded via the Chicago Recovery Plan.

The Montana National Guard confirmed last week that its team responded to an April cyberattack against the Montana State University (MSU) in Bozeman.

The Federal Communications Commission (FCC) announced that as part of its efforts to close the homework gap it has allocated more than $24 million in a new funding round for the Emergency Connectivity Fund Program (ECP), which provides digital services for students across the country.

Gallaudet University, a liberal arts university for deaf students, has launched the first tests of new hologram technology for American Sign Language (ASL) in an academic setting.

Georgia Gov. Brian Kemp line-item vetoed $550,000 in proposed funding for technology aimed at reducing wait times for voters checking in at their polling places.

As part of the commission’s push to increase participation in the Affordable Connectivity Program (ACP), Federal Communications Commission (FCC) Chair Jessica Rosenworcel is partnering with Phoenix Mayor Kate Gallego to raise awareness of the ACP.