FCC

The Senate Commerce, Science, and Transportation Committee approved by voice vote on December 1 the nomination of Jessica Rosenworcel to another term on the Federal Communications Commission (FCC), where she is now chairwoman after being named to head the agency by President Biden in late October.

New Jersey Gov. Phil Murphy announced that the state will release a total of $400 million in capital facilities grant funding in a joint solicitation of four revolving bond programs to support New Jersey’s higher education system and students. 

The City of Boston has a new interim chief information officer (CIO), after Boston Mayor Michelle Wu named Alex Lawrence – who had previously been Chief of Staff for the city’s Department of Innovation and Technology – to the post beginning Nov. 29, Lawrence announced on Twitter.

FCC
Maryland

If you have experience in IT, you know that minor issues and anomalies in IT services can easily become a huge bottleneck for technicians. Without the right IT service desk technology, manual processing can bog down your resources and cause unnecessary waits for those needing help. As a result, end-user satisfaction will start to fall as people suffer through long hold queues and waste valuable work hours trying to resolve issues instead of focusing on their own projects. In this article, we will discuss three challenges faced by the IT service desk and how you can overcome them.

Washington School Information Processing Cooperative (WSIPC), a non-profit public agency located in the state of Washington, has selected a new unified technology platform that will help educators – from the district office to the classroom – engage every family with school communications and communications-based services.

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