For state and local governments looking to improve service and project delivery while battling limited resources and tight budgets, a one-platform approach to managing services and projects could be the answer. Here’s why – by using a single platform for IT Service Management (ITSM) and Project Portfolio Management (PPM) you can better understand your resource capacity and […]

Public sector IT leaders are increasingly looking to move to broader, all-encompassing platforms – and momentum is building for an Enterprise Service Management (ESM) platform as the solution.  

Digital transformation is revolutionizing how the public sector operates and delivers value to employees and citizens. By integrating digital technologies into all aspects of operations, state and local governments are changing the game. As business needs evolve, the role of Enterprise Service Management (ESM) is becoming increasingly important in supporting this digital transformation. With ESM […]

Anyone running an IT department knows it’s critical to ensure IT has the right tools in place to manage operations, projects, services and resources in the most efficient manner possible. Not only does this help with resource drain but streamlined processes and communication help keep everything running smoothly and projects on track for success.

Anyone running an IT department knows it’s critical to ensure IT has the right tools in place to manage operations, projects, services and resources in the most efficient manner possible. Not only does this help with resource drain but streamlined processes and communication help keep everything running smoothly and projects on track for success. What […]

In an organization, IT is rarely the only group that offers services – whether to employees, customers or citizens – and state and local governments are no different. But not every group has an organized system for service requests – that’s where Enterprise Service Management (ESM) comes in. In most cases, groups or departments outside […]

In an organization, IT is rarely the only group that offers services – whether to employees, customers or citizens – and state and local governments are no different. But not every group has an organized system for service requests – that’s where Enterprise Service Management (ESM) comes in.

Customer service and the user experience includes internal clients. From managing requests to improving information flow, departments outside of the technology organization struggle with keeping track of an increasing avalanche of email inquiries, work orders, status reports, and data updates.

City governments aren’t typically known for their speed of service – but that’s changing. There’s a growing interest amongst the public sector in IT self-service and the benefits it can provide, especially as more and more state and local governments invest in modernizing their service management and delivery.

City governments aren’t typically known for their speed of service – but that’s changing. There’s a growing interest amongst the public sector in IT self-service and the benefits it can provide, especially as more and more state and local governments invest in modernizing their service management and delivery. In IT, self-service is transforming the way organizations […]