IT service management teams in state and local government agencies are experiencing increased demands in rapidly changing environments that are growing more complex. MeriTalk recently sat down with Andrew Graf, chief product officer at TeamDynamix, to discuss the trends that have the greatest potential to overcome these IT service management challenges in 2024.

Despite the push towards digital transformation, a 2024 survey on IT trends in the public sector shows many government IT operations still rely on manual processes to manage and support their applications and technology infrastructure. The top takeaways from the survey show: Government IT teams manage and support more applications than ever before. Manual processes […]

We all know the pain of sticking with a system or tool that no longer serves our purpose. You try to make do with workarounds and learn to adapt your work to the failing tool until you can take the time and dedicate resources to switch to something better. Or you’re working at an organization […]

In today’s world, traditional IT Service Management (ITSM) just doesn’t cut it. The employees and citizens you support expect fast, reliable service and don’t want to jump through a lot of hoops to get it. To achieve these service levels (without further draining IT resources and budgets), many organizations are turning to low-code/no-code IT Service […]

State and local governments are working through digital modernization roadmaps and turning to technology to improve the user experience. But with IT team resource constraints, budget issues, and ever-changing technology, working through modernization roadmaps while keeping the business of government running smoothly can be a challenge.

These days, it’s almost a given to assume that IT departments are understaffed and overextended. However, “it’s one thing to say we’re overworked—and it’s another to be able to illustrate this with concrete data,” said Lisa Faison, deputy CIO for the City of Goodyear, Arizona, municipal government. Having the data to back up this assertion […]

It’s no secret IT teams in the public sector are battling a variety of resource constraints due to accelerated digital transformation timelines, budget constraints and being understaffed. According to a survey from Gartner, there are a few barriers to deploying the types of emerging technology needed for digital transformation initiatives. These barriers include a lack of […]

One of the many advantages of using a platform like TeamDynamix  for service management is that it’s highly versatile. TeamDynamix integrates easily with other software, and users can build customized workflows and processes without needing any programming knowledge. In an age of digital transformation – this is especially important. As public sector organizations look to modernize […]

For state and local governments looking to improve service and project delivery while battling limited resources and tight budgets, a one-platform approach to managing services and projects could be the answer. Here’s why – by using a single platform for IT Service Management (ITSM) and Project Portfolio Management (PPM) you can better understand your resource capacity and […]

Public sector IT leaders are increasingly looking to move to broader, all-encompassing platforms – and momentum is building for an Enterprise Service Management (ESM) platform as the solution.