A survey of customer service leaders across various industries indicates that the most successful customer service departments solve problems quickly, provide self-service, and encourage collaboration.
Customer service can be hard to get right but you can close the innovation gap and redefine citizen services by taking a more holistic approach.
Download the Redefining Service Delivery for Citizens eBook to learn:
- What the most successful customer service leaders do
- How to exceed citizen expectations
- Best practices for modernizing customer service