Many a political leader or IT director will stipulate that government needs to make citizen-facing computer systems more like Amazon – fast, friendly, efficient, and unfailing. But more often than not this seems to be a bridge too far, as some of the most visible citizen-facing government applications have performed woefully. While the pandemic exposed […]

Federal support for some flavor of broadband service expansion to underserved areas of the United States is an idea whose time has come into fuller flower after many years of being an issue mostly in the wheelhouses of local planning boards, telecom company lobbying shops, and communications policy wonks. It’s another example of a big […]

The COVID-19 pandemic has spawned historic levels of fraud in state government unemployment insurance (UI) programs – enabled through combined failures of policy, procedure, management, leadership, and technology. The pandemic fraud-wave has resulted in perhaps the greatest financial debacle in state governance history – wasting as much as $30 billion in California alone. Nationwide on […]

With many states admitting to substantial fraudulent payments due to poor management and problematic unemployment insurance (UI) application systems, what are they doing about fraud in other state programs that collectively make up another giant elephant in the room? While California alone has admitted to processing over $11 billion in fraudulent UI claims in the […]

Since 1920, the State of New Hampshire has held its presidential primary elections before any other state, making it a critical first step on the road to the White House. New Hampshire marks the centennial of its first-in-the-nation presidential primary on February 11, 2020. In the last 100 years, government officials and constituents have witnessed […]

The Center for Digital Government (CDG) announced the 2017 Digital Cities Survey Winners. The Digital Cities Survey, now in its 17th year, seeks to recognize cities that are using technology to improve the citizen experience, increase government transparency, and encourage citizen engagement with the government.

Oakland’s Rent Adjustment Program released a new Web app that streamlined the rental complaint process. The RAP website provides residents with information regarding rent increase laws, their rights as tenants, and the eviction process.

Los Angeles has designed itself to be a hub for technological renaissance, and it’s possible for other cities to do so as well, according to a group of entrepreneurs.

The Senate Committee on Commerce, Science, and Transportation will mobilize 911 emergency services at the insistence of the Federal Communications Commission

Texas on Sept. 1 launched an IT marketplace website for state agencies to get the best deals for cloud services, the Lone Star State’s CIO tells MeriTalk.com. “Texas is leading the country on cloud. We have more cloud contracts in place than any other state,” CIO Todd Kimbriel said in an interview.