Shifting Left: How to Get More Out of Your IT Service Desk
IT teams around the country are burdened with a growing variety of tasks, and the demand for support is only increasing. Meanwhile, IT leaders in the public sector are looking for ways to reduce the amount of time spent on repetitive manual tasks while also striving to deliver efficient service to employees and constituents.
View this webinar to hear how public sector IT leaders are driving self-service adoption while accelerating resolution time with better resources for technicians. During this session, we will explore automating mundane and repetitive tasks, resource capacity planning, and more.
Wednesday, December 7, 2022
1:30 p.m. – 2:30 p.m. EST
Senior Advisor, Government Programs, Former MA & CA CIO, NASCIO President
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