The COVID-19 pandemic has spawned historic levels of fraud in state government unemployment insurance (UI) programs – enabled through combined failures of policy, procedure, management, leadership, and technology. The pandemic fraud-wave has resulted in perhaps the greatest financial debacle in state governance history – wasting as much as $30 billion in California alone. Nationwide on […]

It had to be good news for IT-challenged states when President Biden last week signed the $1.9 trillion COVID stimulus bill that includes a somewhat surprising $2 billion funding award to the Department of Labor (DoL) to help with state unemployment insurance (UI) program improvement. The plan’s UI package was first reported by MeriTalk on […]

With many states admitting to substantial fraudulent payments due to poor management and problematic unemployment insurance (UI) application systems, what are they doing about fraud in other state programs that collectively make up another giant elephant in the room? While California alone has admitted to processing over $11 billion in fraudulent UI claims in the […]

(Editor’s note: John Thomas Flynn was California state CIO from 1995-99.) If you live in California, you probably already know the story of the state government unemployment insurance (UI) system’s performance debacle over the past year. And if you live elsewhere – and the story got lost in the avalanche of pandemic-driven bad news over […]

Since 1920, the State of New Hampshire has held its presidential primary elections before any other state, making it a critical first step on the road to the White House. New Hampshire marks the centennial of its first-in-the-nation presidential primary on February 11, 2020. In the last 100 years, government officials and constituents have witnessed […]

Many state and local government (SLG) information technology (IT) managers understand the cloud must be central to their strategy as they look to pick up the pace on modernization and transformation efforts. Those who adopt new technologies early typically have an advantage, especially in government. Governments that provide online services distinguish themselves from those who […]

By Andrew Graf, Chief Product Strategist, TeamDynamix First developed in the 1980’s, the IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for IT service management (ITSM). Since its introduction, ITIL continues to evolve. Today, it includes five books, each covering a different ITSM lifecycle stage. These stages include […]

The smart city movement has tremendous transformative promise – with the potential to save the United States $5 trillion annually. As such, many forward-looking cities are taking steps to become smarter, and rightfully so. The possible benefits are endless – from advances in health and safety initiatives to keeping citizens aware of neighborhood updates to […]

By: Hardik Bhatt, Leader, Digital Government, Amazon Web Services The Federal government isn’t alone in the digital transformation race – state and local agencies are sprinting towards the finish line as well. In this blog series, we’ll dig into a variety of hot topics related to IT modernization in state and local government including cloud […]

By Andrew Graf, Chief Product Strategist, TeamDynamix Building and maintaining an organizational knowledge base (KB) can be an extensive undertaking. Taking the time to thoughtfully do so, however, can yield powerful benefits for years to come, especially for public sector organizations.  Employees will benefit from more efficient processes, thus freeing up time to focus on […]