Many state and local government (SLG) information technology (IT) managers understand the cloud must be central to their strategy as they look to pick up the pace on modernization and transformation efforts. Those who adopt new technologies early typically have an advantage, especially in government. Governments that provide online services distinguish themselves from those who […]

By Andrew Graf, Chief Product Strategist, TeamDynamix First developed in the 1980’s, the IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for IT service management (ITSM). Since its introduction, ITIL continues to evolve. Today, it includes five books, each covering a different ITSM lifecycle stage. These stages include […]