The Tennessee Department of Human Services (DHS) is redefining customer service at the state level, following a state-wide process improvement and modernization initiative. 

The city of Minneapolis deployed IT Service Management; then expanded the effort to create an enterprise platform to improve productivity and collaboration throughout the City.

The North Carolina Department of Public Instruction has partnered with Sandy Hook Promise to deliver an application system in which middle and high school students can anonymously report safety threats.

The Association for Computing Machinery asked the U.S. Election Assistance Commission (EAC) to adopt policy that disallows internet connections to voting equipment.

North Carolina is consolidating and optimizing enterprise IT functions across the state. The goal is to achieve economies of scale, gain new analytical capabilities, and deliver unique experiences for state agencies and divisions. 

A new paper from researchers at Portland (Ore.) State University could help stem the flow of counterfeit drugs by using blockchain to track legitimate products.

New York City is introducing the NYC Benefits Screening Application Programming Interface (API), which will connect eligibility criteria data for social service programs to technology that will help residents learn about potential public benefits, such as SNAP, Cash Assistance, and the Housing Efficiency Assistance Program.

Massachusetts Governor Charlie Baker filed legislation to spend $1.1 billion in state-wide capital projects for IT upgrades on April 11.