As agencies begin work to implement the Biden administration’s brand new national cyber strategy, the chief information officer (CIO) of the Cybersecurity and Infrastructure Security Agency (CISA) said he’s most excited that the strategy calls on the Federal government to diversify the cybersecurity workforce.

Effectively managing the technology needs of more than 5,000 city employees, including employees that utilize technology in the field, requires the right combination of people, processes and technology. Business Systems Manager Dusty Borchardt said Oklahoma City has a top-notch IT team and well-defined processes, but the city government lacked an IT Service Management (ITSM) platform that would allow it to become a fully mature IT organization – that is, until they discovered TeamDynamix.

Running the different systems within the state of New Jersey’s Judiciary is like a spaghetti system that encompasses many different networks and users. Yet with the help of Zscaler, Jack McCarthy, CIO for the state of New Jersey Judiciary, was able to overcome these challenges.


The Missouri Department of Economic Development’s Office of Broadband Development (OBD) and the University of Missouri (MU) Extension have partnered to conduct an online survey on household internet access and use.

Every government entity these days seems to want to improve its overall relationship with its customers; a far different position than two or three decades ago when governments at all levels didn’t know their customers, and frankly, didn’t want to bother to find out.

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